Ana Carvalho

Gl11 4PT, Gloucester, UK.

About

Highly dedicated and compassionate Clinical Care Supervisor with over 13 years of progressive experience in the healthcare sector, specializing in nursing and dementia care. Proven leader in optimizing patient-centered care, staff supervision, and regulatory compliance, consistently fostering supportive and collaborative environments. Adept at managing complex care plans, resolving conflicts, and ensuring high standards of service delivery through strong communication and proactive leadership.

Work

Nursing/Dementia Home

Clinical Care Supervisor

Gloucester, Gloucestershire, UK

Nov 2009

→

May 2024

Summary

Led comprehensive patient care and operational oversight for a nursing/dementia home, ensuring high standards of service delivery and regulatory compliance.

Highlights

Coordinated and oversaw daily patient care operations, collaborating with nursing staff to ensure smooth service flow and optimal resident well-being.

Developed and implemented individualized, person-centred care plans, actively involving patients and their families to achieve specific health outcomes.

Ensured rigorous adherence to CQC standards, healthcare regulations, and ethical guidelines through meticulous record-keeping and regular auditing of care practices, proactively identifying and rectifying deviations.

Managed scheduling, workflow, and supervision of support staff, providing comprehensive training and mentoring in areas such as manual handling and medication administration to enhance team competency and efficiency.

Facilitated critical communication and coordination among patients, families, healthcare professionals, and support services to ensure seamless care continuity.

Advocated for patient rights and needs, effectively resolving complex care coordination challenges and presenting solution-focused approaches to improve quality of life.

Private Residence - Glaister Family

Domestic Housekeeper / Nanny

Sevenoaks, Kent, UK

Nov 2008

→

May 2009

Summary

Provided comprehensive household management and childcare services for a family of five, ensuring a well-organized and supportive home environment.

Highlights

Managed daily household operations, including extensive cleaning, laundry, and meal preparation, maintaining high standards of organization and hygiene.

Coordinated school transportation and supervised children's activities, ensuring their safety and well-being.

Performed essential errands such as weekly grocery shopping and pet care (dog walking), optimizing household efficiency and family convenience.

Private Residence - Todd & Vanderpump Family

Housekeeper/ Nanny

Cheltenham, Gloucestershire, UK

Feb 1996

→

Dec 1997

Summary

Delivered high-standard domestic and childcare support for a family of four, contributing to a smoothly functioning and welcoming household.

Highlights

Executed comprehensive cleaning, laundry, and ironing services to consistently maintain impeccable household standards.

Prepared daily meals and managed catering for dinner parties, demonstrating culinary skills and organizational ability.

Facilitated school transportation for children, ensuring timely and safe arrivals and departures.

Private Residence - Neto Family

Housekeeper/ Nanny

Cheltenham, Gloucestershire, UK

Oct 1993

→

Jan 1996

Summary

Managed all aspects of household duties and childcare for a family of three, providing reliable and dedicated support.

Highlights

Performed extensive house cleaning, laundry, and ironing, ensuring a pristine and orderly living space.

Prepared meals and managed kitchen operations, catering to family dietary needs.

Provided consistent school transportation, ensuring punctuality and safety for children.

Education

T2

Gloucester, Gloucestershire, UK

Jan 2013

→

Jan 2014

NVQ Level 3 Diploma

Health & Social Care

T2

Gloucester, Gloucestershire, UK

Jan 2009

→

Jan 2010

NVQ Level 2 Diploma

Health & Social Care

Languages

English

Portuguese

Spanish

Various Healthcare Providers

Skills

Clinical Care & Compliance

Medication Administration, Wound Care, CQC Standards, Safeguarding Procedures, Health & Safety Compliance, Clinical Record-Keeping, Data Protection Compliance, Patient Advocacy, Palliative Care, Dementia Care, Fall Prevention, Infection Control, COSHH, Safe Handling of Medicines, Topical Medication Administration, First Aid Proficiency, Emergency Aid.

Care Management

Patient-Centered Care, Client Assessment, Care Plan Development, Intervention Evaluation, Fluids & Nutrition, Oral Health Awareness, Skin Integrity, Challenging Behaviour, Dignity & Respect, Deprivation of Liberty Safeguards (DOLs).

Leadership & Development

Team Leadership, Staff Training & Mentoring, Workflow Management, Conflict Resolution, Staff Development, Proactive Leadership, Initiative Taking.

Communication & Interpersonal

Effective Communication, Compassionate Communication, Relationship Building, Active Listening, Empathy, Client-Focused.

Operational & Administrative

Quality Assurance, Time Management, Decision Making, Solution-Focused Techniques, Computer Literacy, Confidentiality, Organization Skills, Housekeeping Management.

Interests

Travel

Learning new languages, Understanding new cultures.

Socializing

Family and friends.

Fitness

Gym, Walks on the beach.

Culinary Arts

Cooking for family and friends.

Digital Engagement

Social media.